Frequently Questions - Easy Box Cutter

Frequently Questions

Has My Order Shipped?

Click “My Account / Order Status” link to check your order status.

How Do I Track My Order?

Click “My Account / Order Status” link to check your order status.

How Do I Edit/Cancel My Order?

Click the “My Cart” link to view orders you have placed. Then you can change quantities or remove items. Please note that once an order has begun processing or has shipped, the order is no longer editable.

My Order Never Arrived

Click the “My Account” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

An Item Is Missing From My Order

Click “My Account” link to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

When Will My Backorder Arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How Do I Edit My Account Info?

Click “My Account” link to edit your account information.

How Much Was Shipping?

Shipping is automatically calculated prior to submit your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I Forgot My Password

Click “My Account” link and find “Forgot your password?”. That link will send an email to you with your password.

How Do I Return My Product?

Contact us for more information on returning a product.

I Received The Wrong Product

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What Is Your Return Policy?

Please see our Return & Exchanges for complete details regarding our return policy.

When Will My Product Be Shipped?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account” link to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of purchase.

How Do I Create An Account?

Click the “Login” link:

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

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