We stand behind the quality of our products. If you’re not satisfied with your your purchase, Easy box cutter will make things right. We will always work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase or your merchandise arrives damaged, simply follow the instructions below.
Returns and Exchanges
We will accept merchandise returns within 30 days of purchase and will issue a credit or refund at the time of return. Upon return, your merchandise will be inspected. Credits or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state or provincial laws. Shipping and handling charges are non-refundable.
To return an item by mail, please email us at firstname.lastname@example.org for a Return Material Authorization (RMA). We recommend that you (a) use a carrier that offers shipment tracking for all returns and (b) either ensure your package for safe return to Easy box cutter or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to do either of the above, you will be considered responsible for any loss or damage to the product during shipping.
If you believe that your product is damaged upon arrival, please contact us within 30 calendar days of the invoice date. Our customer support team will work with you to ship, at our expense, another of the same product.